Returns & Exchanges

Use this page to explain your live return, exchange and refund rules before you open paid traffic. Customers should always know what happens if the fit or style is not right.

Start with the order details

Ask shoppers to include their order number, the product they received and the reason for the request.

Exchange guidance

Size exchanges are easiest when the requested replacement is still in stock. If the exact version is unavailable, guide the customer to the closest alternative.

Condition requirements

Returns should be unused, unwashed and in the same condition as delivered unless your live policy states otherwise.

Before you launch

Replace this general guidance with your final return window, any exclusions and the exact refund or store-credit process you will honor.